Frequently Asked Questions

Find answers to common questions about our products and services

Orders & Shipping

How long does shipping take?
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Standard shipping typically takes 3-7 business days within the continental United States after your order ships, and orders leave our facility within 1-2 business days. We don't currently offer expedited shipping.
What are your shipping options?
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Standard shipping via USPS Ground Advantage. The exact USPS rate for your order's weight and destination is shown at checkout, and standard shipping is free on orders of $40 or more. Subscription orders receive priority processing and handling.
Can I track my order?
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Absolutely. Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account on our website.

Subscribe & Save

How does Subscribe & Save work?
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Subscribe & Save lets you set up automatic deliveries of your favorite products at a discounted price (up to 15% off). Choose your delivery frequency (every 30, 60, or 90 days), and we'll handle the rest. You can modify, pause, or cancel your subscription anytime.
Can I cancel my subscription anytime?
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Yes, you can cancel your subscription at any time with no penalty. Simply log into your account and manage your subscriptions, or contact our customer service team for assistance.
Can I change my delivery frequency?
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Yes! You can easily modify your delivery schedule through your account dashboard. Choose from 30, 60, or 90-day intervals based on your needs.

Products

Are your products safe?
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All D&D Remedies products are made following strict quality control standards, and every product page lists its label directions, warnings and ingredients. Always read and follow the label, and talk with your healthcare provider before use if you are pregnant or nursing, have a medical condition, are taking medications, or plan to give a product to a child.
Where are your products made?
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Our products are made in the United States for A.G. Marin Pharmaceuticals, based at 1730 NW 79th Ave, Miami, FL 33126, under our own quality control standards. A.G. Marin Pharmaceuticals also carries on the legacy Duy brand, so you may see the Duy name on some of our labels.
How should I store the products?
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Most products should be stored in a cool, dry place away from direct sunlight. Always check the product label for specific storage instructions. Keep all products out of reach of children.

Returns & Refunds

What is your return policy?
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We offer a 30-day satisfaction guarantee on all products. If you're not completely satisfied, contact our customer service team to initiate a return. Products must be in their original packaging and unused for a full refund.
How do I request a refund?
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Contact our customer service team at 305-593-5333, email us at contact@ag-marin.com, or use our contact page. We'll provide you with return instructions and process your refund once we receive the returned product.

Still Have Questions?

Our team is here to help. Reach out and we'll get back to you as soon as possible.

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